Qualified persons are always at customer's disposal in the firm, to offer the customer an information service and telephone assistance "hot line". The required installation of a modem to the machine PLC allows technicians to operate in every moment with a remote access directly to the program, to make controls or, where possible, simple personal changes as required by customer.

The internal workshop, a full of spare parts store, the archive of basic lists for every machine and the use of commercial materials made by mondial leader firms (Siemens, Omron, Control Technique, S.K.F., Bonora, Bonfiglioli, Leroy Somer, etc.) offer to the customer a loyalty warranty and a confidence in finding quickly the spare parts.